Disclaimer

By booking a session with us, you (the adult participant or guardian of under 18 participant) agree that you have read, understood and accept the below.

The BMC Participation Statement

“The BMC recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be aware of their own actions.”

Acceptance of risk

Adventure activities are not completely free from risk. Whilst the chances of serious injury is small, the chances of minor injury (bruises, cuts, minor fractures) has to been seen as possible outcomes to much the same extent as normal active play.

Declaration of fitness

You must disclose any condition or injury that may affect you taking part in activities with Labyrinth Climbing, which includes but not limited to asthma, diabetes, epilepsy, fainting, allergies, heart and blood conditions, tendon injuries, muscle strains, arthritis.

Behaviour

The participant must follow the instructions of the coaches at all times. Failure to do so may result in larger risk of injury and/or the participant not being allowed to continue with the activity.

Coaching

All our coaches are experienced climbers and instructors with industry standard qualifications. These can provided upon request. Our coaches may also not hold any personal training or physiotherapy qualifications. Any advice given by the coaches is implemented at your discretion and our coaches will be happy to discuss this. Labyrinth climbing are not responsible for any injuries sustained from training advice.

Cancellation Policy

If you need to cancel a session with us, we will provide a full refund if we are given seven days notice. If we are given at least three days notice, we will try to re-arrange. If Labyrinth climbing needs to cancel a session at any time prior to the session we will try to rearrange in the first instance, failing that we will provide a full refund.

Privacy Notice

Last updated: 28/01/2026

Labyrinth Climbing is committed to protecting your privacy and handling your personal data with transparency and care. This privacy notice explains how we collect, use, and store your personal information when you engage with us for workshops or in-person coaching. 

1. The Data We Collect

We collect the following personal data directly from you when you register interest, book a session, or correspond with us:

  • Contact Details: Name, email address, and phone number.

  • Booking Details: Details of the coaching/workshop selected, dates, and attendance records.

  • Feedback/Correspondence: Information you provide in session feedback or through direct emails/calls. 

2. How We Use Your Information (Purpose and Lawful Basis)

We only use your information for the following purposes based on:

  • Performance of a Contract: To manage your booking, send session reminders, and provide the coaching or workshop services requested.

  • Legitimate Interests: To improve our services, maintain internal records, and contact you regarding similar, future events (you can opt-out at any time).

  • Consent: If you opt-in to receive marketing newsletters or promotional materials. 

3. Data Security

We take your privacy seriously and have implemented security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, including password protection and restricted access to data. 

4. Data Sharing

We do not sell your personal data. We may share your data with: 

  • Service Providers: Third-party tools used for booking, email management, or secure payment processing.

  • Internal Staff: Only authorized personnel involved in delivering the training/coaching. 

5. Retention Period

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for satisfying any legal or accounting requirements (e.g., UK tax law requires keeping records for up to 6 years). 

6. Your Rights

Under data protection law, you have the right to: 

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request erasure of your data ("right to be forgotten").

  • Withdraw consent at any time (e.g., for marketing). 

7. Contact Us

For any questions regarding this policy or to exercise your rights, please contact us at:
Labyrinth Climbing
Email: coaching@labyrinthclimbing.co.uk